Effective Date: January 2026

Billing and Payment Terms

• Invoices are generated and sent on or before the 1st of each month for that month’s service.
• Payment is due on the 1st of the month. We strongly encourage you to set up automatic billing with a credit card on file for seamless, hassle-free payments.
• Acceptable payment methods: Credit card (preferred), Bank payment (ACH).
• Setup fees (if applicable for new clients) are due upon project completion.

Late Payments

• Invoices become late after 10 days (i.e., on the 11th of the month).
• A late fee of $20 will be added to any invoice unpaid after 10 days.
• We will send friendly reminders to help you stay on track.
• If payment is not received by the 15th of the month, we may suspend or deactivate your website services (including hosting, updates, support, email) until payment is made in full, including any late fees. Reactivation may require additional setup time.
• Repeated late payments or failed automatic charges may result in requiring full prepayment for future months or termination of services.

Multi-Month Prepayments (Optional) You may choose to pay for 3 or 6 months in advance for convenience. Invoices for multiple months are still due on the 1st of the starting month. If you cancel after paying for multiple months, we will issue a refund for any full unused months only (no partial-month refunds or pro-rated credits for the current month).

Cancellation

• You may cancel your monthly service at any time.
• To avoid being charged for the next month, please send cancellation notice by email before the 1st of the month.
• We will continue providing full services through the end of the month in which proper notice is given (or the last prepaid month).
• Upon cancellation, any outstanding balances (including late fees) must be paid in full. No refunds will be issued for partial months or for work already performed.
• After cancellation, access to hosting and services will end at the conclusion of the final paid period. We recommend exporting any content you need prior to the final date.

Price Changes and Other Terms

• We may adjust monthly rates with at least 30 days’ written notice.
• All payments are non-refundable except as explicitly stated above for full unused prepaid months.
• You are responsible for any fees incurred due to failed payments (e.g., declined card charges).
• In the event of a payment dispute or chargeback, services may be suspended until resolved.
• This policy is governed by the laws of the State of Texas. Any disputes will first be addressed through good-faith discussion via email.

Questions? We’re here to help! Contact us anytime. Clear communication keeps your website running smoothly and your business growing.

Thank you for being a Bitwave Design client—we appreciate your partnership!